Cancel & Refund Policy

Cancellation Policy

• Order Changes/Cancellations:
  Orders can be modified or canceled only within the first 12 hours after placement. If you wish to make changes or cancel your order, please contact us at +1 (604) 712-0438 within this period, and we will assist you.
• Non-Cancellable Items:
  Once an order has been shipped, it can no longer be canceled or modified.
• Note:
  We do not offer refunds on canceled orders. Instead, a credit equivalent to your purchase amount will be issued to your account, which can be used for future purchases.

Refund Policy

• Non-Refundable Policy:
  We do not offer cash refunds. However, if there is an issue with your order, we offer either a replacement product or store credit to ensure customer satisfaction.
• Damaged or Incorrect Items:
  If you receive a damaged or incorrect item, notify us within 3 business days of delivery, providing photos and details of the issue. We will review your request, and if eligible, we will either issue a replacement or provide store credit.
• Return Process for Damaged/Incorrect Items:
  1. Contact us at +1 (604) 712-0438 with your order number, a description of the issue, and photos (if applicable).
  2. Upon approval, we will provide instructions on the replacement process or issue store credit.
• Non-Eligible Items:
  We do not accept returns for items that are not damaged or incorrect. Perishable goods, such as snacks and groceries, are not eligible for return or credit unless proven defective or incorrect upon delivery.

For any further information regarding our policies, please contact us at +1 (604) 712-0438. We appreciate your understanding and are always here to help!